FAQ

Frequently Asked Questions

How does a The Pop By Kit membership work?
I just signed up for The Pop By Kit subscription! What will I receive?
Is The Pop By Kit available outside the US?
Are there any hidden fees?
When can I expect my first shipment?
When will I be billed for the monthly recurring membership?
Can I sign up for just one box?
What is your cancellation policy?

How does a The Pop By Kit membership work?

We make things pretty easy! Once you subscribe, awesome gifts will be delivered exclusively to your door each month.

I just signed up for The Pop By Kit subscription! What will I receive?

It depends on what type of subscription you choose. We offer four levels of subscriptions: PBK 10, PBK 20, and PBK 30 as well as a custom option if you need to more awesome gifts each month. If you’re a subscriber of the PBK 10, you will receive ten curated gifts and all of the gift-giving essentials each month. If you’re a subscriber of the PBK 20, you will receive twenty curated gifts and all of the gift-giving essentials each month. If you’re a subscriber of the PBK 30, you will receive ten curated gifts and all of the gift-giving essentials each month. If you’re a subscriber of the PBK Custom, you will receive an custom, agreed-upon number of curated gifts and all of the gift-giving essentials each month. The gifts are hand-picked by our curator team at The Pop By Kit and always offer broad-appeal to all ages and genders. We seek to find gifts that are useful and long-lasting so your clients will remember you each time they use our gifts. In addition, the cost of your monthly subscription will always be less than the retail value of the components that make up your kit.

Is The Pop By Kit available outside the US?

At this time we do not ship outside of the US, but have plans for expansion in the near future.

Are there any hidden fees?

Absolutely not! The only outside fee we have is the required sales tax for Texas residents as we are based out of Abilene, TX.

When can I expect my first shipment?

Once you sign up for a monthly membership, all boxes will ship during the 3rd full week of each month. For new subscribers we will be flexible to ensure as many customers as possible can receive the current month's box. Therefore, if you sign up after the 1st, but before the 3rd full week of the month, we will ship you that month’s box if inventory levels allow.

When will I be billed for the monthly recurring membership?

You will be billed for your first box immediately when you sign up. After your first month, you will be billed on the 1st of each month going forward.

Can I sign up for just one box?

So sorry! We do not offer the option to purchase an individual The Pop By Kit.

What is your cancellation policy?

If you’ve subscribed to our monthly membership, you can cancel at any time. To cancel your subscription you must login to your account and click “Cancel” in the “My Subscriptions” section. If you have any trouble canceling on the website, please call or email us and we will do it for you. If you cancel after the 1st of that month, you will still receive your box for that month but will not be charged for any additional months.